TERMS AND CONDITIONS:
By placing an order with us you will be deemed to have read, understood and agreed to these terms and conditions. If you are unhappy with any aspect of these, then you should contact customer service on +44 (0) 7729532352 before placing an order with us.
Terms and Conditions for the Supply of Goods through the website. You are connected to the User Agreement for Tribe and Fable; registered address: Tribe and Fable,132-134 Lots Road Chelsea, London, SW10 0RJ, correspondence address: Tribe and Fable, 132-134 Lots Road Chelsea, London SW10 0RJ. This service is operated by Tribe and Fable (Tribe and Fable and tribeandfable.com) each separately and together in this Agreement, “we”, “us” or “our.
The contract between you and us
We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide when ordering. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify please do not use this site.
Pricing and delivery
The prices payable for goods that you order are as set out in our website.
All of our prices are in UK Pounds Sterling. Tribe and Fable is currently not VAT registered and therefore does not add UK sales tax (VAT). If your order is being dispatched to a destination outside the European Community (EC) then your sales tax will also be zero.
You will be billed in UK Pounds Sterling and if you make your purchase by telephone, email or fax from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card.
You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are clearly set out in 'delivery'.
Promotional discount codes
We may from time to time offer promotional discount codes (either directly or via third parties) which may apply in respect of any, or certain specified, purchases made though this Website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.
Right for you to cancel your contract
Subject to * below, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
To cancel your contract you must notify us by email at firstname.lastname@example.org or telephone us on +44 (0) 7729532352.
* Your right to cancel your contract with us for the goods you have ordered is subject to:
You not having worn or damaged the item(s).
And you calling us within 7 days of receiving your goods and receiving a ‘Return Authorisation (RA) number’.
The item(s) not being a bespoke, Special Order item(s), which due to their unique nature, cannot be exchanged or returned under any circumstances.
To return your item within the UK:
1. Call +44 (0) 7729532352 or email email@example.com within 7 working days of receipt of purchase and ask for a ‘Return Authorisation (RA) number’.
2. Your ‘Return Authorisation (RA) number’ should be written on the outside of the package being returned.
3. If you are returning your item from the UK, we suggest that you use the ‘Royal Mail Special Delivery’ service ensuring that your item(s) are fully insured in case of loss or damage.
4. Please place items in their original packaging and ensure that the outer box and mailing bag is completely sealed. The goods must be returned to us in the condition they were in when delivered to you. We are not liable to refund you if the item(s) is returned to us broken.
5. Once you have notified us that you are cancelling your contract, any sum debited from your credit/debit card (including delivery) will be credited to your account as soon as possible and in any event within 30 days. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you. Postage for returns is the responsibility of the customer.
To return your item from overseas:
1. Call +44 (0) 7729532352 or email firstname.lastname@example.org within 7 working days of receipt of purchase and ask for a ‘Return Authorisation (RA) number’.
2. We recommend using a FedEx collection for your return. Please ensure that you write clearly on the FedEx paperwork that the item is being returned.
3. Please place items in their original packaging and ensure that the outer box and mailing bag is completely sealed. The goods must be returned to us in the condition they were in when delivered to you. We are not liable to refund you if the item(s) is returned to us broken.
4. Once you have notified us that you are cancelling your contract, any sum debited from your credit/debit card (including delivery) will be credited to your account as soon as possible and in any event within 30 days. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you. Postage for returns is the responsibility of the customer.
Cancellation by us
We reserve the right to cancel the contract between you and us if:
We have insufficient stock to deliver the goods you have ordered; we do not deliver to your area; or one or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Delivery of goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods if you select the 'Next Day Delivery' option.
For orders within the UK we offer three delivery options.
For International orders we offer two standard International delivery options.
You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
If your order is returned to us because ‘Royal Mail Special Delivery’ could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
If you are not happy with your items - If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, please contact us and let us know as soon as possible.
If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us, by email or telephone, of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:
to make good any shortage or non-delivery; or
to replace any goods that are damaged or defective; or
to refund to you the amount paid by you for the goods in question.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under the clause above.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
We cannot be held responsible for any delays once the goods have left us and are in possession of the Royal Mail (for UK orders) or the courier FedEx (for overseas orders).
Conformity of goods
We take every care to ensure that the description and specification of our products are correct at the time of downloading. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Complaints will be dealt with in a fair and confidential manner.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to email@example.com and all notices from us to you will be displayed on our website from time to time.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
You acknowledge and agree to be bound by the terms of our Privacy and Security Policy.
Third Party Rights: Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
Third party links
We may include hyperlinks on this site to other websites or resources operated by parties other than Tribe and Fable, including advertisers. Tribe and Fable has not reviewed all of the sites linked to its web site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.
We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.
Copyright & trade marks
Tribe and Fable Ltd is the operator of www.tribeandfable.com. All trademarks, product names and company names or logos sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.
The contents of these pages (including pictures, designs, logos, photographs, written text and other materials) are the copyright trademark or registered trademark of Ella Georgia Jewellery Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction or incorporation into any other work or part or all of the material available on this website in any form is prohibited save that you may:
Copy print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Ella Georgia Jewellery Ltd.
Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Events beyond our control
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
We reserve the right to change our Terms & Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms & Conditions have been changed. If you do not agree to any change to the Terms & Conditions then you must immediately stop using the Website.